Refund Policy
Custom AIO may offer a refund depending on your order’s current status.
By using Website and the services provided therein, you, the customer, agree to release Custom AIO from any and all financial liability in the form of a refund seven (7) calendar days after the receipt of your order. In order to be processed, any claims requesting a refund must be made to your customer representative before this period has passed. Furthermore, you agree that all decisions made by Custom AIO’s team regarding our responsibility in matters of quality or differences between mock-ups and final products are final and indisputable.
During the Designer Mockup Phase:
If you are unsatisfied at any time during the designer mockup process and would like to cancel your order, Custom AIO will issue a full refund within 3-7 calendar days of receiving your request.
During the Sample Phase:
If your order involves, by either request or default, the manufacture of a single physical prototype for your approval by either physical review or photographic review via email, we will produce this sample directly after your approval of the designer mock-up. Should you decide to cancel your order once this physical prototype has been made, a non-refundable amount of one hundred USD ($100) or 20% of your total order value (whichever is lower) will be deducted from your resulting refund amount as compensation for any material, mold, or production costs incurred.
During Full Production:
Your order enters into full production immediately after you have approved your photo or physical sample (if your order has a sample phase) or immediately after you have approved your designer mockup (if your order does not have a sample phase). At this stage, all the materials required for your order have already been purchased and your product is being manufactured in its entirety. As such, should you decide to cancel your order during this period, a non-refundable amount of 60% of your total order value will be deducted from your resulting refund as compensation for all material fees, mold fees, and production costs incurred by Custom AIO.
After Your Order Ships:
Since all products offered by Custom AIO are completely custom manufactured specifically for your order (and therefore not re-usable by other customers, refunds are not provided after your order has shipped and you have received its tracking number. However, under special circumstances (as determined by Custom AIO), partial refunds (less any manufacturing and shipping costs) may be issued. If you feel that your order falls into this category, please submit a claim to our customer service team within seven (7) calendar days of delivery of your order. Please note that all claims submitted more than seven (7) calendar days after this date are invalid and ineligible for consideration as per our Terms & Conditions.
If there are any defects, items damaged on arrival, or items missing, you will be fully refunded for the affected units as long as your claim is submitted within seven (7) days of your order being shipped.
Warranty
This Website is provided “as is”, with all faults, and Custom AIO makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consultation or advice to you.
Limitation of Liability
In no event shall Custom AIO, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Custom AIO, including its officers, directors, and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
Indemnification
You hereby indemnify to the fullest extent Custom AIO from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.
Severability
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.
Duration of Guarantee
By using Website and the services provided therein, you, the customer, agree to release Custom AIO from any and all product quality liability thirty (30) calendar days after the receipt of your order. In order to be processed, any claims regarding your product must be made to your customer representative before this period has passed. Furthermore, you agree that all decisions made by Custom AIO’s team regarding our responsibility in matters of quality or differences between mock-ups and final products are final and indisputable. Please read our “Fashion Quality Guarantee” for further details.